recruitment strategies for call centres

Hi All,

I’am looking to connect with other agencies, with established call centre operations, to understand their recruitment strategies to support my agency. Please contact me at Jennifer.Jeffs@afsa.gov.au if you would be willing to share your strategies.

Kind Regards,

 

Jen Jeffs

Recruitment policies/templates

IPEA is looking for other similar sized agencies (approx 60) who are willing to share their current recruitment policy/guidelines and selection reports.

Relocation Assistance Policy

Good morning,

The AIATSIS People Services Team are currently reviewing our relocation assistance policy. We’d love to hear how other agencies approach relocation assistance and see their policies/guidelines if anyone would like to share them with us?

Thank you,

Lisa Healy

She/Her
Senior Recruitment Advisor

APS Broadbanding Policy

NAA is looking to establish a Broadbanding Policy. Can someone in the forum share if their agency has one that is in place?

Diversity and Inclusion

Sport Integrity Australia are currently reviewing all recruitment activities including job descriptions and advertisements as well as website information in relation to Diversity and Inclusion. SIA would love to hear from other agencies who have recently completed similar work and are willing to share. This will help further with current Diversity and Inclusion projects and gain insight to what other agencies are doing in this space.

Please email humanresources@sportintegrity.gov.au

Aurion – recruitment and onboarding

Net Zero Economy Agency are interested in speaking with Agency’s who use Aurion for their Recruitment and Onboarding needs.

If you have any information, please contact Jess Ha by calling 02 6228 6704 or via email.

 

Recruitment platforms – request for experience and insights

Hi everyone

AFSA is currently using Aurion for recruitment, however we are looking to either broaden the functions in Aurion or transition to a new system that is more fit for purpose and provides more of a positive and streamlined user experience.

To assist, we are keen to get an understanding and some insights on:

  • What function do you use in Aurion i.e. request to recruit, interview scheduling, referee checks, SAC report, outcome notification, onboarding etc. and how you find these from a panel/recruitment officer perspective
  • What other systems do you use e.g. HireRoad, Page up etc. and what your experience is with these. What are the challenges? Would you recommend?

 

If you can either send your recommendations by replying to this post or emailing them to josephine.le@afsa.gov.au that would be greatly appreciated.

Kind regards

Josie Le
Assistant Director
 | People Partner | People Strategy
Australian Financial Security Authority

Recruitment Software in your Agency

Aboriginal Hostels Limited is currently in the discovery phase regarding a new HRMIS.

We’d like to know:

  • Which Recruitment software you use;
  • Pros and cons;
  • If you have time and attendance; and
  • If it all integrates with your Payroll solution.

Any and all feedback would be greatly appreciated, and can be emailed to me at jason.parsons@ahl.gov.au

Many thanks!

Jason Parsons

A/g HRMIS Assistant Director

Aboriginal Hostels Limited

Request for an external recruitment panel member

I am looking for an external recruitment panel member for an EL1 recruitment Job Details | APS Jobs as we are expecting a number of internal applicants.

Key details

  • The panel member can be either male or female
  • The panel member will need to be at the EL1 or above level
  • The interviews will occur in late November and the panel member can participate virtually, otherwise at our office in Kent St, Sydney
  • I am happy to return the favour and be an external panel member for any agency that assists me with this recruitment

Thanks.

Kim Williams | Chief Operating Officer

Office of the Inspector-General of Taxation and Taxation Ombudsman

T    +61 2 8239 2126    W    www.igt.gov.au/contact-us

UPCOMING CHANGES TO NON-ONGOING PROVISIONS

The Department of the Prime Minister and Cabinet (PM&C) would like to hear from agencies who can provide their shared learnings to date regarding the upcoming Fair Work Legislation Amendment coming into effect 6th December 2023.

We would be keen to understand what type of data you have reviewed, any communications planned/scheduled around this upcoming change and share our findings as well.

If you would like to share your findings to date, we would love to hear from you.

Please contact recruitment@pmc.gov.au

Thank you

Stefanie