APS Academy events

Looking to upskill in the Implementation and Services Craft?

This month The APS Academy have a range of events on offer to support you to build your craft capability. Events include our MasterCraft Series and Craft Conversations where you will hear from experts from across the service – Register now via APSLEARN.

Why Change Management?   

Wednesday 23 February 10:00am – 1:00pm  Enrol Here

Facilitated by Robin Hilder, Principal Organisational Change Manager from the Change Management Centre of Excellence within the Home Affairs Portfolio Change Stewardship Office.

Have you ever thought – why is Change Management needed?

Change Management practices can be applied to effectively manage and minimise the impact of change to people and organisation, and increase the effectiveness and value of the change outcomes. In this interactive workshop, participants will explore concepts of exponential change, the value of applying change management practices and what can occur if organisations do not read and respond to change signals.


Applying principles of better practice implementation: a biometrics case study

Tuesday 8 March 9:30am – 11:00am  Enrol Here

Facilitated by Professor Mark Andrejevic FAHA and Professor Jackie Craig AM FTSE from the Australian Council of Learned Academies.

What do you need to consider when implementing (and developing) policy?

Learn more through a discussion about biometrics technologies, including the forms the technology takes, potential areas of applications and the risks and considerations needed in safely and appropriately taking advantage of these technologies.

Craft Conversation

This event examines the craft of Implementation and Services. The expert practitioners discuss the many challenges and benefits that come from delivering exceptional customer service.

The conversation will be facilitated by Matt Cahill, Former Deputy Secretary, who has been a leading figure in policy development, most recently for Services Australia. Matt will be joined by expert practitioners to discuss the many challenges and benefits that come from delivering exceptional customer service and why sound policy design and excellence in service delivery are so important.


Christine Castley           CEO, Multicultural Australia and former Deputy Director-General at the Department of Premier and Cabinet (Queensland)

Jacqui Marchment         Acting Assistant Commissioner, Client Account Service, ATO

Chris O’Keeffe              Service Manager of the Canberra Smart Centre, Services Australia.

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