service level agreements for hr functions

We are keen to hear from agencies that are able to share Service Level Agreement (SLAs) for their HR functions.

We’re looking to establish a tiered service delivery model in our new operating model and it would be great to not start our SLAs from scratch.

Many thanks,

Courtney Swain (she/her)

Assistant Director, People Strategy

People Services Branch, Chief Operating Officer Division

Department of Veterans’ Affairs.

Email: Phone: 02 6276 4562

2 replies on “service level agreements for hr functions”

Hi Courtney and Gianoula,
We are also looking to develop a Service Level Agreement for our HR functions. If you have received any information, can you please share with us? If you haven’t received any information, maybe we could get together for a brainstorming session?
Happy to chat further.

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